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(Japan Domestic Flights) Information of Procedures in the Event of Delays/Cancellations

It seems like my reserved flight might be delayed or canceled due to a typhoon... The flight I was supposed to be on has been delayed or canceled due to aircraft maintenance!

Information on expected flight delays/cancellations and the procedures for flights that have been delayed or canceled.

I Want to Know My Flight Status

Please see Flight Status (Domestic) to check the latest flight status information.
For flights marked withNCF markin the flight number column in the search results, flight changes and refunds will be accepted regardless of the actual flight status without any handling fees.

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    Please be aware that the appearance of symbols may differ on smartphones and in the ANA App.

I Want to Change My Flight

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I Want a Refund

For flights where operational impact is expected, refunds are possible without a fee even before flight delays or cancellations are confirmed. Please proceed with the procedure on the ANA website.

ANA Website
(Refunds and Rebooking)
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    Please check under "I Want to Know My Flight Status" for information on the relevant flights.

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    Procedures on the ANA website must be performed no later than four days after the final boarding date of your itinerary.

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    If a refund cannot be processed on the ANA website, please contact the ANA Domestic Reservation and Customer Service Center within one year and 30 days of the first day of travel (or the issue date, if you have not started traveling).

    • Customers who are unable to process refund via the ANA website

    • Customers who have reserved an award ticket and already used a segment of the flight

I Want to Be Reimbursed for Expenses

Reimbursement for expenses, such as transportation and accommodation, incurred due to flight delays or cancellations can be processed either upon receiving a notification from ANA or by submitting a request directly.

How to Apply

Eligible customers will receive guidance regarding reimbursement via the email address or SMS registered at the time of booking. Even if you do not receive the notification (for reasons such as not having an email address or phone number registered), eligible customers can still apply directly through our online "Application Form for Compensation". Please see Information on Compensation for details, including how to find the necessary information for your application and how to complete the process.

About Coverage of Costs

Costs covered by ANA: Cases caused by reasons attributable to ANA (e.g., mechanical issues etc.).
Costs borne by the customer: Cases caused by reasons beyond ANA's control (e.g., bad weather, natural disasters, airport congestion etc.).
For details, please check "Information on various expenses associated with Involuntary Changes due to ANA's responsibilities such as aircraft maintenance".

Frequently Asked Questions

[Domestic]I heard an announcement that my flight may head to a different airport or return to the departure airport if it cannot land at the original destination due to bad weather. What would happen if the flight lands at a different airport? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

[Domestic]Am I able to change my flight or receive a refund prior to it being canceled due to bad weather (e.g., typhoon, snow)? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

[Domestic]My flight was canceled due to reasons attributable to ANA. How do I request reimbursement for the expenses that I incurred? Also, how long does it take to be refunded? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

[Domestic]Can you tell me about how to request a refund/change when there is a flight cancellation due to bad weather or aircraft maintenance? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Here are some frequently asked questions. Please refer to them if you have any concerns.

Frequently Asked Questions This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

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