Customers with Disabilities

Information for Customers with Disabilities

ANA provides assistance for all customers to ensure a safe and comfortable flight.

Important Notices

Due to the spread of Novel coronavirus (COVID-19) infection, we inform you about some configulation changes of the business operations and closing a part of facilities for customers with disabilities.
We truly apologize for any inconvenience, and your understanding in this matter would be appreciated.

The "Special Assistance" counter (No.12) on the southside of Haneda Airport Terminal 2 is closed. Please proceed to the "Special Assistance" counter (No. 8) on the northside of the terminal. (Updated April 21, 2020)

Information

Walking Disabilities

Medical Requirements

Visual Disabilities

Hearing and Speech Disabilities

Limited Ability to Sit

Assistance Dogs

Intellectual Disabilities and Developmental Disabilities

Service Equipment at the Airport

Service Equiment on Board

For First Time Customers

ANA’s Approach

Assistance Information Registration Service

Medical Information Form (MEDIF)

Customers on Codeshare Flights

Frequently Asked Questions (FAQ)

Contact(ANA Disability Desk)

PDF Downloads

Medical Information Form (MEDIF)

Medical Electronic Equipments Checklist

Medical Oxygen Cylinder Checklist

For Customers with Wheelchair Checklist

Other Special Assistance Needs

Expectant Mothers and Families with Children

Senior Travelers

Flying with Animals