For added reassurance to our customers while traveling, our ground staff and cabin attendants will be wearing masks. They will also wear gowns, gloves, and other items when performing certain duties.

International lounges have been offering buffet service again as of December 2021.
Gloves will be worn by the lounge staff during food and beverage service.
To prevent droplet infection, we will place covers or sneeze guards on the food and replace tongs frequently.

The staff at airport facilities, security checkpoints and boarding gates will guide and assist passengers in maintaining an appropriate distance between each other. Social distancing procedures at security check points are under way and will be implemented as soon as they become available.
We highly encourage our customers to check-in online, as well as using self-baggage drops for your checked baggage.

With the aim of providing our customers with greater peace of mind on flights, we collaborated with the Nishinari Laboratory at Tokyo University to carry out research into the optimum boarding process.
Our findings revealed that we can make the boarding process smoother while preventing crowding in the aisles and other areas of the cabin, by having window seat passengers board the aircraft first, followed by those in middle seats and then those in aisle seats. We have therefore decided to introduce this boarding order for our flights.

Furthermore, we will resume our Priority Boarding Service which was temporarily suspended, and invite passengers to board the aircraft in the order shown below.
Boarding order:
(1)Pre-boarding for passengers who need assistance (2)Priority boarding (3)Window seat (4)Middle seat (5)Aisle seat

In order to reassure passengers flying with ANA, we regularly disinfect the following parts of the aircraft: Tables, armrests, seat equipment (including television screens on seats and remote controls), toilet door knobs, and other parts handled by passengers. (Disinfection may not be possible in the event of a late arrival delay, etc.)

International routes: Aircraft are disinfected with alcohol after the arrival of each flight.
Japan domestic routes: Aircraft are disinfected with alcohol every night. In addition, Japan domestic aircraft transporting many passengers in one day are regularly disinfected with a long-lasting virucide.

Although the cabin is cleaned and disinfected regularly, we will provide additional cleansing wipes if you require them for use on your tray table and similar equipment to give you greater peace of mind.
After using the wipes, please put the wipes in the disposal bags and return them to the cabin attendants.

We also hand out masks and mask cases to those who wish to have them.

All aircrafts operated by ANA are ventilated with clean air.

We will offer the following services so that passengers can enjoy their meals in greater safety on board.

We have installed hands-free handles and locks that allow passengers to unlock and open toilet doors using their arms or elbows.
(We are installing these first on medium-body and wide-body aircraft operating on our Japan domestic routes. Please note that some aircraft may not be equipped with these facilities.)

Hands-free facilities are now available for flushing the toilet, washing your hands, and opening and closing the trash can.
(These facilities may not be available on some aircraft.)