Request to our customers

We ask that you wear a mask or facial covering* on board to reduce any discomfort that fellow passengers may feel.
Please continue to wear a mask or facial covering at the airport and on board aircraft even after you have been vaccinated.
However, this does not apply to young children (including infants) and those who have a valid health-related reason for being unable to wear one (see 1 to 3 below).
If you have any concerns about flying, please call us beforehand.

Please note that we may deny your boarding in case of your refusal to wear a mask, intervene our staff from performing their duties or failing to follow their instructions, or having a fever or otherwise unwell.

Health-related reasons :

If it is difficult for you to wear a mask for health-related reasons, we kindly request that you refrain from talking as much as possible. In case you need to talk, cough, or sneeze, please use a handkerchief or tissue to cover your mouth and nose in consideration of the other passengers.

Requests for customers on International flights :
At airports, please follow the laws and regulations regarding the wearing of masks at each of your point of origin, destination, and port of call.
For flights to/from Japan, passengers are requested to wear masks or facial coverings on board in accordance with the guidelines of "The Scheduled Airlines Association of Japan".

To avoid congestion in the cabin, passengers are requested to carry less baggage on board.
We offer our ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags, as well as baggage wraps which can protect your belongings.

Upon arrival, passengers will be asked to disembark from the front of the aircraft in order to avoid crowding in the cabin aisles. We ask for your cooperation in ensuring distance between passengers.