Customers with Hearing and Speech Disabilities

Upon making your reservation, please inform us if you need any assistance when you will be traveling with your assistance dog.

Some of these medical devices are provided with remote control or transmitter functionality. For devices with emit radio waves, they must turned off during the flight.
(Operation of the main part of devices is permitted.)

Please arrive early at the airport in order to have leave enough time for necessary procedures.

In order to facilitate smooth communication with deaf and speech-impaired customers, and foreign customers, we have installed a writing board and a communication board at the counters at airports in Japan. There are two types of communication boards, a paper version and an electronic version. The paper version is written in 4 languages, Japanese, English, Chinese, and Korean, and the electronic version is written in 17 languages *.

Sapporo (New Chitose), Tokyo (Haneda), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Fukuoka, Okinawa (Naha): At the Special Assistance Counter

For safety reasons, all customers must undergo the security checks. Please note that the security check may involve contact inspection.

Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.

For smooth communication on board the aircraft, cabin attendants use tablet devices.

Some of our in-flight movies and other video contents are available with closed captions. Closed captions provide audio information including the casts' speech, narrations, and sound effects. This service is available in Japanese and English.